Our system operation experts monitor your IT operations in real-time across the physical, virtual, cloud environments to ensure uptime and security. By outsourcing operation management tasks, you can concentrate on your core business, ensure high-quality IT services, reduce operating costs and decrease the burden on your IT department.
Professional analysts monitor the operation status of your IT systems, including on-premises, data center and cloud (AWS, Microsoft Azure, etc.) and provide real-time response, from failure to recovery, and incident management based on detailed Information Technology Infrastructure Library best practices.
Three services to suit your monitoring needs:
Monitoring Management Services ›
Integrated monitoring management across your on-premises IT systems and cloud
Site Care PRO ›
Remote monitoring of your designated networked equipment, web services, mail services via the Internet
Site Care Cloud ›
Pay-per-use remote monitoring and management of your virtual servers in AWS EC2, RDS, ELB via the Internet
In addition to real-time monitoring from our Security Operations Center (SOC), we expertly diagnose vulnerabilities in platforms and web applications.
For customers using an Equinix International Business Exchange™ (IBX®) data center, we monitor and provide notifications on servers and network equipment.
*These services are only available in Japan.
At Equinix, we take great care to ensure the safety of our systems. If, despite our efforts, you think you’ve found a weak spot, we’d like you to let us know so that, together, we can make our systems even safer. Should you find something, please contact our support desk.
Please do not pass on any information to third parties, do not disclose anything and do not launch your own investigation. Just give us a brief indication of what you’ve found and we will contact you for the details and to discuss how the matter will be addressed further.