Equinix Customer Portal requires a security access assignment. You can request a "grant access" or request "remove access".
Access Control List. Used by customers to enable and communicate site access authorization of approved employees and third-party vendors. Customers can maintain their ACLs via GCP/ECP or by contacting the Equinix Global Service Desk (GSD).
Americas (United States, Canada, Brazil)
Asia Pacific, also known as APAC
Asia Pacific, also known as AP
Alternate Resolution Date
The Ordering Customer Demarcation Point
Automatic Static Transfer Switch
A data communication protocol for building automation and control networks.
Building Automation System.
Business Contact Information
Branch Circuit Monitoring. A monitoring system used to record and monitor an individual electrical circuit. Typical parameters which are monitored include amperage, voltage, power factor, apparent power (volt amps), real power (watts) and energy usage (watt hours). The branch circuit is typically defined to be the circuit fed by a single breaker or 3 phase set of breakers in a multi breaker panel.
Building Industry Consulting Service International
A device mounted in unused U spaces in a rack that restricts recirculation airflow, also called blanking or filler plates.
Building Management System, synonymous with BAS, AMS and other computer based tools used to manage data center assets.
Bill of Material
British Thermal Unit, a unit of energy. 1kWh = 3412btu. Cooling equipment capacity is commonly specified in btu/hr.
Conditioned air that does not reach computer equipment. With fixed speed fans (common in DX equipment), some bypass air is inevitable and without containment, some bypass air is prudent. Unintended bypass air can occur by escaping through cable cut outs, holes under cabinets, misplaced perforated tiles or holes in the computer room perimeter walls.
Cross Connect. At Equinix IBX centers, Cross Connects are simply physical media, not circuits. IBX customers may use Cross Connects for a variety of purposes, including private peering, delivery of services, connecting to private WANs (Wide-Area Networks), or connecting to the central switching fabric.
Cabinet Device for holding IT equipment, also called a rack
Cold Aisle Containment system that directs cool air from air conditioning equipment to the inlet side of racks in a highly efficient manner.
Corporate Average Data Center Efficiency.
Capital Expense, the cost of purchasing capital equipment.
A measurement of the volume of Carbon Dioxide generated by business operations, units are commonly metric tons.
Carrier Facilities Assignment or Circuit Facility Assignment
Computational Fluid Dynamics, a numerical analysis technique commonly used in the analysis of airflow in data centers.
Cubic Feet per Minute, a unit of flow rate, commonly used to specify airflow.
Capacity Feasibility Review
A unit consisting of a compressor, a condensing section and an expansion section. The condensing and expansion sections nearly always have water or glycol as the heat transfer agent to the rest of the system; primary water/glycol on the condensing side and secondary water on the expansion side.
Close Coupled Cooling
Cooling technology that is installed adjacent to server racks, minimizing the path that air must flow from the cooling unit through the IT equipment and back to the cooling unit.
Critical Maintenance Request
Coefficient of Effectiveness. Uptime Institute metric based on the Nash-Sutcliffe model efficiency coefficient.
An aisle where rack fronts face into the aisle. Chilled airflow is directed into this aisle so that it can then enter the fronts of the racks in a highly efficient manner.
An area where ambient air temperature is below desired levels. Typically caused by ineffective airflow management necessitating a temperature set point lower than that which would be required with proper airflow management.
Using either long curtains or rigid plastic to maintain a physical barrier between a hot and cold aisle. Keeping warm exhaust air away from the intake of the server racks is a crucial part of making any data center more efficient.
A device which cools water via the direct evaporation of some of the water. Water is pumped into the top of the cooling tower and allowed to run down over the fill, typically pads or strips into a sump at the bottom of the cooling tower. Air is drawn in from the sides over the fill by fans in the top of the tower, evaporating some of the water which cools the remaining water. The temperature of the water in the sump is controlled by varying the speed of the fans. The water in the sump is then used to cool the condensing section of a chiller or to cool the secondary loop directly via a heat exchanger (see water side economizer).
Coefficient of Performance; Used to rate the effectiveness of heat pumps or cooling units. It is the ratio of the load on a cooling unit and the energy that it uses.
Computer room air conditioner (pronounced crack) which uses refrigerant and a compressor. Cooling of the air in the data center is accomplished by airflow over the evaporation coils where the refrigerant is being "directly expanded" (see DX).
Computer Room Air Handler (pronounced craw) which uses chilled water passing through a heat exchanger to cool air flowing over the heat exchanger.
Customer Requirements Document
Computer equipment whose uptime is critical, typically supported by a UPS.
Cold Supply Infiltration index, quantifies the amount of hot air mixing with cold inlet air prior to entering the rack.
Customer Success Manager (formerly known as client services manager)
Current Transformer, a device used to transform electrical current from one level to another with a specific ratio. For example, a 5000:5 current transformer transforms current on the primary side to current on the secondary side with a ratio of 1000:1. CTs are typically used to transform large currents to much smaller currents so that standard metering equipment can be used on a variety of circuits by measuring the secondary current rather than the large primary current.
Carbon Usage Effectiveness, a metric defined by the Green Grid, which is a measure of data center sustainability in terms of data center specific carbon emissions. CUE is calculated by dividing the “total CO2 emissions caused by total data center energy” by the “energy consumption of the IT computing equipment”. An alternative way to calculate CUE is by multiplying the data center’s annual PUE by the Carbon Emissions Factor for the region as determined by the EPA. The units of CUE are kilograms of carbon dioxide per kilowatt-hour.
An open area
Direct Current, a non-time varying method of delivering power. While slightly more efficient then AC if utilized between the DC portion of the UPS and the power supplies in IT equipment, it has not won wide acceptance in modern data centers.
Data Center infrastructure Efficiency, a metric developed by the Green Grid, data center infrastructure efficiency is an efficiency measure that is calculated by dividing the IT equipment power consumption by the power consumption of the entire data center. This measure is the inverse of PUE.
A control technique which prevents oscillation or unnecessary cycling of a controlled variable. In data center cooling, it typically applies to the action of the CRAC or CRAH relative to the set point. A certain amount of dead band around the set point prevents unnecessary cycling of the compressor or chilled water valve.
The difference in temperature across a device. Examples include the temperature difference between the inlet and outlet of piece of IT equipment or between the inlet and outlet of a cooling unit (CRAC or CRAH). Delta T, airflow and thermal dissipation are related: thermal dissipation = airflow x delta T x specific heat of air.
The temperature at which air reaches water vapor saturation. Dew point is constant for a specific amount of water in a specific amount of air while relative humidity varies with temperature. The latest ASHRAE spec for data center environmental conditions includes an upper limit for humidity based on dew point.
A liquid to air heat exchanger that is a radiator over which air is blown via fans. Typically used as the heat rejection device for water or glycol cooled condensers, may also be used as the heat rejection device for liquid cooled coils in an AHU under proper environmental conditions.
The temperature of the air measured using a dry bulb thermometer such that evaporative cooling has no effect. Typically taken in conjunction with a wet bulb reading which does include the evaporative cooling effect in order to determine relative humidity.
Dense Wavelength Division Multiplexing
Direct Expansion. This refers to the use of refrigerant directly expanded into evaporation coils in the supply air stream of an air conditioning unit.
Equinix Carrier Ethernet Exchange™
Equinix Customer One. A company-wide platform to simplify and standardize the way we do business with our customers.
A way of utilizing the local environment around the data center to aid in cooling of the IT load by natural means rather than use more energy. There are two common types of economization, Airside Economization and Waterside Economization; sometimes referred to as LINK. Economization is a great benefit to those who can take advantage of it due to the large energy saving opportunity.
Equinix Customer Portal
Equivalent Full Cabinets, the number of full cabinets that would exist if all the equipment in the data center were concentrated in full cabinets.
Enterprise Information Systems
Europe, Middle East, Africa
Equinix Operations Center
Electrostatic Discharge, more commonly ‘static discharge'.
Equinix Service Desk, now known as Global Service Desk (GSD)
Firm Order Commitment
Former Switch and Data
Square feet, a unit of area.
Global Account Manager
Global Customer Care
Global Customer Portal. Also referred to as Equinix Customer Portal (ECP).
Global Process Library
Gallons Per Minute, a unit of flow rate.
Global Process Organization
Global Service Desk, formerly known as Equinix Service Desk (ESD)
Global Technology Services (also referred to as IT)
Hot Aisle Containment, system that directs heated air from the outlet side of racks to air conditioning equipment return ducts in a highly efficient manner.
Distortion in the line voltage waveform. Any cyclical waveform can be described as the sum of sine waves of various magnitudes which are integer multiples of the root frequency (60 Hz, 120 Hz, 180 Hz, etc.). Harmonics are often the result of the nonlinear loading of the power distribution system due to the nature of solid state power supplies. Harmonics are detrimental to the efficiency and capacity of power delivery equipment and rotating equipment due to increased eddy current losses and non-fundamental frequency torques.
Hot Dipped Galvanized.
A device used to transfer heat energy from one medium to another. Common uses of heat exchangers are water to air heat exchangers in air handling units, plate and frame heat exchangers in economizers, etc.
An aisle where rack backs face into the aisle. Heated exhaust air from the equipment in the racks enters this aisle and is then directed to the CRAC return vents.
An area, typically related to a rack or set of racks, where ambient air temperature is above acceptable levels. Typically caused by poor airflow management (insufficient cool air supply or an excess of recirculation).
High Power Density
High-Performance Data Center, a data center with above average kW loading, typically greater than 10kW/rack
Heating, Ventilation and Air Conditioning system, the set of components used to condition interior air including heating and cooling equipment as well as ducting and related airflow devices.
Intra-Building Cross Connect
Intra-Building Inner duct
Equinix International Business Exchange™ (IBX®) data center
Internet Core Exchange
Intermediate Distribution Frame
Institute of Electrical and Electronics Engineers
The air entering the referenced equipment. For air conditioning equipment this is the heated air returning to be cooled, also called return air. For racks and servers this is the cooled air entering the equipment.
Cooling technology installed between racks in a row that draws warm air from the hot aisle and delivers cool air to the cold aisle, minimizing the path of the air (see close coupled cooling).
Internet Protocol, a communications technology using the internet for communications.
Infrared spectrum used by thermal imaging technologies.
Internet Exchange Point
Java Virtual Machine, Java interpreter. Software that converts the Java intermediate language into executable machine language.
Kilo British Thermal Unit, one thousand BTU (see BTU).
Kilo Cubic Feet per Minute, one thousand CFM (see CFM).
Kilovolt, one thousand volts, (see V).
Kilovolt Amperes = voltage x current (amperage) (see VA).
Keyboard, Video, Mouse, an interface technology that enables users to access multiple servers remotely from one or more KVM sites. More obscurely, can also mean Kernel base Virtual Machine: a version of the Java Virtual Machine for small devices with limited memory.
The process of condensing water out of air, then evaporating the water later. Energy is given up by the water during condensation. If the water is then later evaporated (such as from a drip tray), the amount of energy used to evaporate the water is the same as the amount of energy given up by the water vapor to the cooling equipment when it was condensed. Cooling is occurring later in time, hence the name "latent cooling". In a system where condensed water is pumped or drained away, the cooling that may occur from evaporation does not cool the environment where the condensation took place so the cooling capacity spent condensing the water vapor is wasted energy.
Latent Cooling Capacity
Cooling capacity related to wet bulb temperature and objects that produce condensation.
Local Exchange Carrier
Distortions superimposed on the power waveform that may cause electromagnetic interference.
A general term used to refer to cooling technology that uses a liquid evacuate heat. In data centers, the two prevalent forms of heat evacuation are liquid (chilled water) and refrigerant (DX).
Letter of Authorization
The demand placed on a system, typically used to describe the electrical demand on the electrical supply system or the cooling demand on the cooling system. Units are power such as kW, BTU/hr., Tons, etc.
Move, Add, Change, Delete
Makeup Air Handler, an air handler that conditions and delivers outside air into an occupied space.
The conditioned air delivered by a MAU or MAH.
Makeup Air Unit, synonymous with MAH.
Maximum Temperature Rate of Change
An ASHRAE (American Society of Heating, Refrigerating, and Air-Conditioning Engineers) standard established to ensure stable air temperatures. The standard is 9 degrees F per hour.
Main Distribution Frame
Minimum Efficiency Reporting Value, ASHRAE 52.2, for air filtration measured in particulate size
Multi-Lateral Peering Exchange
Multi Mode Fiber
Meet Me Room
Minimum Point of Entry
Monthly Recurring Charge
Monthly Recurring Revenue (Interpretation of MRC for internal use)
Need plus one, a redundancy concept where capacity is configured to include used capacity plus one additional device to enable continued operations with the failure of one system in the configuration.
Network Equipment-Building System design guidelines applied to telecommunications equipment.
Network to Network Interface
Network Operations Center
Nominal Cooling Capacity
The total cooling capacity of air conditioning equipment includes both latent cooling and sensible cooling capacities.
Area Code and First 3 Digits of a Phone Number
Non Recurring Charge
Network Support Engineering
Network Time Protocol
Operating Expense, the ongoing expenses related to operating the data center.
A situation where air is cooled below optimum levels. Typically used in reference to rack inlet temperatures.
Power Distribution Unit, this typically refers to one of two pieces of equipment in the power delivery chain. One is the combination transformer/breaker panel that is often used between a UPS supplying voltage higher than that used by the IT equipment and the cabinets. The other is the smaller "power strip" like device that is used inside the rack to distribute power to the IT equipment.
Power Factor represents the portion of the apparent power that is real power. The source of power factor is non-resistive components (inductors and capacitors) in the load on an AC power system. These components draw current that is 90 degrees out of phase with the voltage across them resulting in zero real power being delivered. While the power delivery system must carry this current (as well as all the current which does result in real power being delivered), it does no useful work. Power companies often charge a penalty for loads which have a power factor that is significantly far away from 1.0 since the size of the equipment that must be in place is dependent upon the total current delivered, but normal billing is based on real power delivered.
Phase, a term that describes the relationship between multiple time varying waveforms which have a constant frequency but differ in their position relative to time. It is also used to refer to the number of sinusoidal voltages that make up the power delivery to a device. Most common are three phase and single phase. Single phase consists of 2 conductors between which a sinusoidal voltage is present. Three phase is a set of 3 or 4 conductors. In the case of 3 conductors, a sinusoidal voltage of a constant magnitude and frequency but differing relationship with respect to time exists between any 2 conductors. In a 4 wire system, the same voltage as in the 3 wire case exists between any of the three "hot" conductors and in addition, between any of the three "hot" conductors and fourth neutral conductor there exists a voltage that is smaller by a factor of the square root of three than the voltage between any of the "hot" conductors. An example of this is a 208/120 three phase system. 208 volts exists between any of the three "hot” conductors and 120 volts exists between any of the "hot" conductors and the neutral conductor.
Plate and Frame
A type of heat exchanger commonly used in water to water systems. It is a series of plates held in a frame through which exist 2 paths for water which are adjacent but separate. Plate and frame heat exchanges are simple to size via the addition of additional components and maintenance is straight forward via disassembly.
A receiving chamber for air used to direct air flow.
Project Management Office
Private Network Interface
Point of Contact (see SPOC)
A row of power receptacles with power supplied from a PDU.
A power receptacle on a pole.
Plain Old Telephone Service
Policies, Procedures, Processes
The difference in pressure between two locations in the data center. Air flows from higher pressure areas to lower pressure areas. Often times, the pressure differential between the under floor plenum and the above floor space is controlled by varying the speed of the fans supplying air to the under floor plenum. This allows the addition of vented floor tiles to occur without affecting the air delivered to existing vented floor tiles so that additional IT load may be placed on the floor without disturbing the tuning of the existing floor.
Refers to the water loop which cools the condenser side of a chiller. This loop is cooled by dry coolers or cooling towers.
Potential Transformer. A device used to transform electrical potential (voltage) from one level to another with a specific ratio. For example, a 480:120 potential transformer transforms voltage on the primary side to voltage on the secondary side with a ratio of 4:1. CTs are typically used to transform large voltages to much smaller voltages so that standard metering equipment can be used on a variety of circuits by measuring the secondary voltage rather than the large primary voltage.
Packaged Unit, an air handler that is a complete device shipped ready for use rather than a custom device that is assembled on site from components.
Quantity on Hand
Recirculation Air Handler, a device that circulates air but does not cool the air.
Metal flooring on stanchions that creates a plenum for airflow and cabling, synonymous with RMF.
Air which exits IT equipment and then re-enters either the same IT equipment or another piece of IT equipment without being cooled. Typically caused by poor control of airflow due to missing blanking panels, gaps in rows, insufficient air supply, etc.
The heated air returning to air conditioning equipment.
Radio Frequency Interference.
Raised Metal Floor, an alternate term for the more commonly used term 'raised floor'.
Return on Investment, a measure of the money that an entity earns as a percentage of the total value of its assets that are invested.
Revolutions per Minute, a unit of angular velocity.
Remote Power Panel
Rooftop Unit, an air handler designed for outdoor use mounted on a rooftop.
System plus system.
Standard Cubic Feet per Minute, the volumetric flow rate of a gas corrected to standardized conditions of temperature, pressure and relative humidity.
Refers to the water which is used to cool the heat exchangers in AHUs and is cooled via the expansion unit in a chiller.
The action of lowering the dry bulb temperature of air without condensation taking place.
In a control system, this is the value against which the variable that is being controlled is compared. Temperature and humidity set points are common in the cooling system for a data center.
Chilled airflow returning to cooling units without passing through IT equipment, also referred to as bypass.
Service Level Agreement
Service Level Objective
Subject matter expert
Single Mode Fiber
Standard Operating Procedure
Statement of Work
Single Point of Contact (see POC)
Static Transfer Switch, a solid state device which transfers the feed of power from one source to another source such as from the incoming utility to a generator.
The open area underneath a raised computer floor, also called a sub-floor plenum.
The cooled airflow emitted from air conditioning equipment.
Triton Coefficient of Effectiveness, a data center efficiency metric developed by the Uptime Institute synonymous with UCE. (See also CoE)
A type of resistor with resistance varying according to its temperature.
Telecommunications Industry Association
Transition Services Agreement
A unit of space in a rack, equal to 1.75". The vertical dimension of racks and IT equipment is often specified in "Us" such as 42U.
Upsite Coefficient of Effectiveness, a data center efficiency metric developed by the Uptime Institute synonymous with UCE. (See also CoE)
Uninterruptible Power Supply, a device placed in series with the supply of power from the utility which contains energy storage such that the supply of power from the UPS is continuous even when the utility supply is removed. While battery-based energy storage is the most common, flywheel-based energy storage is gaining in popularity due to the reduced maintenance cost.
Volt, a unit of electrical potential.
Volt-Ampere, a unit of apparent power. In AC circuits, the magnitude of the voltage across a circuit times the current through the circuit is the apparent power. Including a representation of the angle between the two waveforms in the form of power factor (see PF) yields the real power.
Variable Frequency Drive, a device which supplies AC power of varying frequency, typically used to control the speed of induction motors. In the data center, it is common to vary the speed of fans, pumps, and chillers.
Virtual Network Interface
Watt, a unit of power, commonly used in electrical discussion, watts are the product of potential (volts, see V) and current (amps, see A). If the current and voltage are AC, the relationship between watts, volts and amps includes power factor (see PF), watts = volts x amps x PF.
A system which uses a source other than a chiller to cool the secondary loop water used by the AHUs. This typically consists of either a dry cooler or cooling tower, piping, valves and in the case of a cooling tower, it also includes a heat exchanger since the secondary loop water is treated completely differently than the primary loop water and is typically much "better" water.
The temperature of the air measured using a wet-bulb thermometer, that is, the temperature to which a wet surface can be cooled by evaporation. This temperature is affected by both the dry bulb temperature and the dew point of the air. Dryer air has a lower wet bulb temperature. This is a design constraint when utilizing cooling towers or evaporative pads in the cooling process.
Inches of water column, a unit of pressure based on the height of a column of water supported by the pressure differential between the top and bottom of the column. 1 inch wg = .036 psi.
Work in Progress
The area of a rack and the related area immediately in front of and behind the rack. Standard racks are 2 feet wide and 4 feet deep. Standard aisles are 4 feet wide, so half of that space is workspace for a given rack. This results in a standard work cell of 16 square feet. Actual work cell size varies with data center design.
Watts per Square Foot, a unit of power density. In a data center this is a bulk term that refers to the total load in a particular space divided by the total area of that space. This is a design parameter for total capacity of the cooling and power systems and is used in conjunction with point load (the amount of load in a small space such as a rack).
Water Usage Effectiveness, a sustainability metric defined by The Green Grid, which is a measure of the water used on-site for data center operations including humidification and on-site evaporation for cooling or energy production. WUE is calculated by dividing “annual water usage” by the “energy consumption of the IT computing equipment”. The units of WUE are liters/kilowatt-hour (L/kWh).
Non-Ordering Customer (often but not always a Carrier)
At Equinix, we take great care to ensure the safety of our systems. If, despite our efforts, you think you’ve found a weak spot, we’d like you to let us know so that, together, we can make our systems even safer. Should you find something, please contact our support desk.
Please do not pass on any information to third parties, do not disclose anything and do not launch your own investigation. Just give us a brief indication of what you’ve found and we will contact you for the details and to discuss how the matter will be addressed furthe.