Customer Support Our expertise is at your service.
Equinix protects and connects the world’s most demanding businesses with reliable, accessible, and experienced customer support for mission-critical operations. Our IBX® data center staff of engineers, technicians and Customer Care specialists offer onsite technical and logistical support 24 hours a day, 7 days a week, 365 days a year.
Amenities at your disposal at IBX data centers.
Each IBX data center is designed with your comfort and productivity in mind. They feature individual workstations or customer kiosks, and include phones, PCs, and data ports, so you can get online, check email, and print a document. Wireless Internet connectivity is also available in select IBX data centers, giving you access to the Internet from anywhere in the IBX, including your cage.
Many locations have multimedia-equipped conference rooms for meetings and conference calls. Staging areas provide a comfortable, static-free environment for conducting system checks and making modifications to equipment prior to installation.
When you need information or assistance, our Customer Care call center is accessible by phone, email, and Web-based customer portal around the clock, 365 days a year. Our Customer Care team also notifies you of any events or situations that could potentially affect your operations.
Equinix IBX Technicians can provide assistance for remote management, custom installations, equipment troubleshooting, and other services.
The Equinix Customer Portal is always available for customers to report issues, open trouble tickets, and order new services.
In Their Words
"We know we can count on the Equinix Smart Hands™ service if we need assistance. Everything we run for our clients is critical, but because an experienced Equinix technician will respond to our request in a heartbeat, I feel comfortable with these remote deployments."— Adrian Goins, President and CEO, Arces
Brochures & Datasheets
Manage your operations remotely with Smart Hands, our remote assistance technician service.
Managed services provider, Arces, uses Smart Hands to deploy remote infrastructure with confidence.
See how Equinix can help support you in an IBX data center or away from it.