Equinix Smart Hands

Through our Equinix Smart Hands™ service, our highly trained and experienced IBX® Technicians provide remote management, custom installations, and equipment troubleshooting assistance 24 hours a day, 7 days a week, 365 days a year. You can’t be at the IBX data center all the time, but we are.

EQ_IMG_Products_Support_Smart-Hands_img1_380x300

Smart Hands Services

Equinix Smart Hands services include:

  • Onsite/offsite technical assistance and troubleshooting
  • Equipment installations and configurations
  • Ladder racking, pre-wiring of patch panels and equipment
  • Interface card removal, installation and configuration
  • Testing media for continuity and proper signaling
  • Providing visual verifications to assist in remote troubleshooting
  • Inventorying/labeling of equipment
  • Assistance in the conference room and with AV equipment setup
  • Power cycling a router, server and switch and soft-booting a server
  • Adding, removing and verifying a demarcation
  • Moving equipment within your space and cabinets
  • Moving or securing cables

Related Resources

Datasheet

Smart Hands

Equinix Smart Hands allows customers to manage/outsource their business operations and maximize uptime within an Equinix International Business Exchange™ (IBX®) center by utilizing Equinix’s technical resources.

Video

Customer Service and Support

You can't be at your IBX space all the time, but we are. Our IBX staff of engineers, technicians, and customer care specialists provide a wide range of onsite technical and logistical support 24 hours a day, 7 days a week.

Case Study

Arces Case Study

As a managed service provider, Arces needs to satisfy a range of client requests for a fixed monthly fee. Equinix provides the options that help Arces deliver on its commitment.

How can we help?

Put our data center expertise to work for you.