You can't be at your IBX space all the time, but we are. Our IBX staff of engineers, technicians, and customer care specialists provide a wide range of onsite technical and logistical support 24 hours a day, 7 days a week.
At Equinix, we take great care to ensure the safety of our systems. If, despite our efforts, you think you’ve found a weak spot, we’d like you to let us know so that, together, we can make our systems even safer. Should you find something, please contact our support desk.
Please do not pass on any information to third parties, do not disclose anything and do not launch your own investigation. Just give us a brief indication of what you’ve found and we will contact you for the details and to discuss how the matter will be addressed further.